Silver Lake Psychology is a woman-owned business with an all-woman leadership team, that has become a rapidly growing mental health network across four states. Psychologist and author, Dr. Brandy Engler is the Founder of Silver Lake Psychology. Following the success of her books, The Men on My Couch (BerkleyBooks) and The Women on My Couch, Dr. Engler began a group practice to meet the overwhelming demand. Dr. Engler had the vision for a company culture built on her relationship expertise to foster empathy, empower the client voice in their treatment and create inclusivity. New clients are greeted with a warm welcome, their stories are heard and their therapist hand-picked. In the early days, Dr. Engler would see clients in the evening and took calls from prospective clients during the day. Because she was engaged in deep listening to the community; what people wanted from therapy and what barriers they experienced to accessing mental health care, she created a company that puts client needs first. Silver Lake Psychology is now affiliated with hospitals and universities, offers 120 different therapy specialties and therapy in 17 different languages.
Rather than creating the high-end, exclusive practice like other successful therapist-authors, Dr. Engler chose to create a practice that was accessible to everyone. She focused on making the boutique-therapy experience, replete with well-trained therapists and fashionable offices, accessible to more people. The group became successful by recruiting a diverse range of therapists to join her team, offering evidence-based care and accepting insurance. As a result, Silver Lake Psychology attracted a diverse range of clients from celebrities to low-income clients.
Industry-Leading Customer Service
From listening to the community, Dr. Engler realized that mental health care lacked customer service. Dr. Engler focused on creating an empathy-focused intake team, put through a rigorous communication training program, to establish a warm reception into the world of mental health care. Silver Lake Psychology's customer service was featured in ShoutOut magazine.
The Invention of a matching tool
The challenge with many large healthcare organizations is that the personal touch can turn into patient mills, where clients are assigned to any available therapist. To protect their high-touch client customer service, Dr. Engler conducted survey-based research with hundreds of clients to discover what clients expect from therapy and what clients disliked about therapy. Based on this research, Dr. Engler developed a therapist-client matching process designed to achieve an ideal client-therapist match.
Dr. Brandy Engler books
Dr. Engler co-authored The Men on My Couch: True Stories of Sex, Love and Psychotherapy with David Rensin (Berkley books, 2013) and The Women on My Couch (2016).
Magazine and Internet:
Dr. Engler has written for Huffington Post, xo Jane, Psychology Tomorrow and is a monthly contributor to Men’s Health and Women’s Health magazine. Articles about Dr. Engler have been featured in The London Times, The New York Post and Cosmopolitan Magazine. http://voyagela.com/interview/meet-brandy-engler-silver-lake-psychology-silver-lake/ Dr. Engler has been featured as an expert in: Cosmopolitan, Glamour, Redbook, Women’s Health, Men’s Health, Buzzfeed, Yahoo Health, Vanity Fair Italia, Madame Figaro, Ladyluxe, The Good Men Project, and Playboy radio.
Director of Operations: Nicole Banks
Nicole Banks is a seasoned healthcare executive. She’s bilingual and has multiple degrees with emphasis in Business, Math, Biology, and Chemistry. With fifteen years of management experience in different industries, Nicole brings a broad skillset, resourcefulness, determination, and unfettered optimism to meet every challenge. She is passionate about relationship building and has a can do attitude. She believes that we are only as successful as the people we know and strives to help Silver Lake Psychology broaden our impact in the communities we serve. She loves mentoring employees and collaborates with them to improve their performance and efficiency, inspire their successes, and gives them a voice to help create improvements for each position. Nicole Banks is also a wife, freelance writer, aspiring polyglot, pianist, dog mom, and self-described crazy plant lady. In her free time, she’s an amateur genealogist and loves spending time with her husband, nieces, and nephews.
Practice Director: Christen Ortiz
Christen Ortiz was born and raised in Los Angeles. After growing up in competitive gymnastics, and coaching for almost 20 years, she moved into veterinary medicine where she spent 14-years before deciding to follow one of her dreams and move to Hawaii. By 2016, she had learned that if she could pick up and move to an island by herself, she could do anything and moved back to LA to pursue her passion for mental health. In the final year of earning her BA in Psychology, which she completed in 2019, she found Silver Lake Psychology where she signed on as an intake coordinator before being promoted to Practice Director. Thanks in large part to her caring nature, it has been a fantastic fit for both her and the practice and she's proud to call SLP her professional home. When she's not caring for clients, helping guide our coordinators, or helping grow the business, Christen loves going to movies, concerts, spending time with friends and family, and being near the ocean. She's also a proud dog mom and habitual animal lover.
Staffing Coordinator: Samantha Paul, LCSW
Samantha is our Outreach and Staffing Coordinator. With years of experience as a child and adolescent therapist, she is excited to live out her passion for mental health in a different way. Driven by her background in social work, she takes pride in providing the best level of care to our current community partners while building relationships to create future partnerships. In addition, Samantha works with the staffing team to recruit and onboard quality therapists for Silver Lake. When she is not working, Samantha enjoys cooking (mostly eating), traveling, and spending quality time with her husband, daughter, and two dogs.