Health Care led by providers.
Dr. Brandy Engler
Industry-Leading Customer Service
From listening to the community, Dr. Engler realized that mental health care lacked customer service. Dr. Engler focused on creating an empathy-focused intake team, put through a rigorous communication training program, to establish a warm reception into the world of mental health care. Silver Lake Psychology’s customer service was featured in ShoutOut magazine.
The challenge with many large healthcare organizations is that the personal touch can turn into patient mills, where clients are assigned to any available therapist.
To protect their high-touch client customer service, Dr. Engler conducted survey-based research with hundreds of clients to discover what clients expect from therapy and what clients disliked about therapy. Based on this research, Dr. Engler’s therapist-client matching process is designed to achieve an ideal client-therapist match.
Dr. Brandy Engler books
Dr. Engler co-authored The Men on My Couch: True Stories of Sex, Love and Psychotherapy with David Rensin (Berkley books, 2013) and The Women on My Couch (2016).
Magazine and Internet:
Dr. Engler has written for Huffington Post, xo Jane, Psychology Tomorrow and is a monthly contributor to Men’s Health and Women’s Health magazine. Articles about Dr. Engler have been featured in The London Times, The New York Post and Cosmopolitan Magazine. http://voyagela.com/interview/meet-brandy-engler-silver-lake-psychology-silver-lake/
Dr. Engler has been featured as an expert in: Cosmopolitan, Glamour, Redbook, Women’s Health, Men’s Health, Buzzfeed, Yahoo Health, Vanity Fair Italia, Madame Figaro, Ladyluxe, The Good Men Project, and Playboy radio.