Online Counseling

Silver Lake Psychology offers one of the largest networks of tele-therapy providers in Southern California. Our licensed therapists are prepared to deliver a wide-range of therapy interventions via tele-health. 

Here’s why tele-therapy is a great option:

  • Therapy from the comfort of your home.
  • No more sitting in traffic or looking for parking
  • Flexible schedules—our remote therapists can offer a wider range of session times including evenings and weekends
  • You can access tele-health from any device
  • We offer safe, confidential tele-therapy platforms
  • Affordable—tele-health is now covered by insurance
  • Quality: Licensed and experienced therapists are now offering virtual therapy in increased numbers

​Is​ tele-therapy as effective as in-person therapy?

Yes ! Online counseling appears to be as effective as in-person therapy in most cases. Research demonstrates that online therapy is working for a variety of mental health disorders including depression, traumaeating disorders, pain management and addiction to name a few. Therapists are able to utilize the same evidence- based therapy techniques that they would use in-person.

Research suggests that clients and therapists are able to build online relationship connections that are meaningful and intimate. The fit between client and therapist, a combination of  personality match and expertise, continues to be one of the most important factors in the effectiveness of therapy.  

A study from JD Power found that Customer satisfaction with telehealth services is high: “The overall customer satisfaction score for telehealth services is 851 (on a 1,000-point scale), and is 900 or higher among 46% of telehealth users. These customer satisfaction scores are among the highest of all healthcare, insurance and financial services industry studies conducted by J.D. Power.”

What to expect from a tele-therapy session?

Our intake team will will do a brief assessment and match you with a therapist.  Our goal is to make your tele-health experience easy. You may choose to do tele-therapy on the device that works best for you. Phone or video sessions are acceptable. Your therapist will utilize the same treatment approaches that would be used in-person so that quality of care is not compromised.

How to create the optimal setting for a virtual therapy session?

Overall comfort with technology plays a huge role in satisfaction with online counseling. Overcoming technology resistance and allowing oneself to relax, tell your story, be vulnerable, share emotions and develop an authentic relationship with the therapist is beginning to happen for many people. Our collective experience with COVID-19 has given client and therapist alike a crash-course in exposure therapy to virtual social connection. Zoom for work and social interaction has normalized an online social life.

Here are some considerations for an optimal tele-therapy session:

  • Do you know how to operate your video and audio?
  • Do you want direct eye-contact by looking at the camera?
  • Do you want to see your own image on the screen? Or do you want to minimize your image?
  • How close to the screen do you want to sit?
  • What kind of background do you want to display? Your room? Or a photo-background
  • Minimize distractions.

For tips on how to create a healing space, check out this blog post.

Technology Tips

Here’s the equipment needed for a virtual session:

  • Computer, phone or tablet with internally integrated speaker, microphone, and camera. External cameras and speakers are available.
  • Headphones (if your device does not have high quality speakers integrated or if you want more privacy)
  • Access to a high speed internet connection. Use Google’s speed test to test the quality of your internet. If either your download or upload speed is below 3 Mbps, you should consider upgrading your internet connection. Close all other browsers and applications to ensure a better connection. Although Wifi is compatible with most telehealth platforms, when possible we recommend using a wired Ethernet connection instead of using Wifi. Wired internet provides a better connection that is more stable. If your computer does not have an ethernet port, you can purchase this ethernet adapter to switch to a wired connection.

Does insurance cover online counseling?

Yes. Under the State of California Emergency Order, tele-health is covered. We are hopeful that tele-medicine coverage will become permanent. Our billing team will check your insurance plan.

When tele-therapy is not appropriate:

Tele-therapy is not appropriate for emergencies.  Tele-mental health is not suitable for someone thinking of attempting suicide or other forms of immediate self-harm. If you are having a mental health crisis, call 911 or visit the nearest emergency room.

Suicide hotline: (800) 273-8255

Tele-therapy is offered for the following:

  • Panic attacks
  • Obsessive-Compulsive Disorder (OCD)
  • Depression
  • Relationships and Dating
  • Life purpose
  • Life transitions
  • Sexuality
  • Sexual Difficulties
  • LGBTQIA Concerns
  • Couples Therapy
  • Therapy for creative professionals and performers
  • Trauma
  • Mindfulness
  • Substance Abuse
  • Anxiety
  • Eating Disorders
  • Grief Counseling
  • EMDR
  • Cognitive-Behavioral Therapy
  • Psychodynamic Therapy

Our therapists are hand-picked for their clinical expertise and warmth. Our diverse team of therapists offer a wide range of specialties so that you can find the right therapist match. Our intake team will do a brief assessment to determine your preferences. If for any reason your therapist doesn’t feel like a fit, we will re-match you.